Randy & Bob's CARSTAR Autobody is your full service auto and marine collision
repair facility. We combine state of the art equipment, advanced technical training
and superior customer service to create an experience that is unmatched in our market.
Why Choose Randy & Bob's?
Our repair work is backed by a warranty that is honored at CARSTAR facilities
throughout the state and the country.
We’ll work with your insurance carrier to create a hassle free repair experience.
We have on- site rental cars and will assist you in making all the necessary
transportation arrangements.
Our technicians are trained in the latest repair techniques through I-CAR and ASE.
Customers rate our repair work and service by filling out CSI cards following each
repair. Our average rating is 4.8 on a 5-point scale.
Repairs are performed on time to meet your needs.
Our expertise and equipment ensures a professional paint match. Our gel-coat
equipment and application techniques ensure a factory quality finish.
Our History
In 1968, at the ages of 12 and 11 respectively, Randy & Bob Miller bought a wrecked
1953 Chevrolet and proceeded to repair it. Little did they know it was the beginning of a long and
successful career. From the day Randy and Bob started working in their father's body shop in the early
seventies, he stressed success -- "be successful at whatever you do,
but not at the cost of quality or integrity." Further, they learned that people are important -
customers and employees alike. Spurred on by those principles, they started their own business.
In March
of 1975, Randy & Bob's Auto Body was established as a two-person body shop operating in a 775 square foot
building. By capitalizing on the principles their father instilled, they expanded to 2,772 square feet in
1981, also adding a paint booth and frame rack. Staffing 'doubled' with the addition of two new technicians.
In 1985 another addition was erected. The building grew to a total of 7,000 square feet with a bake oven
spray booth, an additional frame rack and a computerized management system. Staffing increased to eight
people. As if three expansions in less than 11 years wasn't enough, they held the grand opening for their
state of the art 18,000 square foot facility in 1999. They now employ 14 technicians and seven administrative
associates and repair over 1,400 vehicles per year.
Their formula for success is simple:
provide high quality and innovative service that caters to the customers' needs. By always investing
back into the business via leading edge equipment and managerial and technical training classes, Randy
and Bob continue to expand their operation.
For over 31 years Randy and Bob have proven they can provide high quality collision repair in an honest, ethical
and efficient manner.
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Administrative Staff
Jennifer
is the primary customer contact person at our facility. She is always ready to greet you when you enter
our facility or call us on the telephone. She'll help you process your paperwork and direct you
to other staff members when necessary. Jennifer is also responsible for many of the behind-the-scenes
administrative tasks that help ensure you have a pleasant experience at Randy & Bob's.
Bob Miller,
co-owner of Randy & Bob's, has overall responsibility for the daily operations of the facility. Bob
actively participates in writing estimates, oversees production management, and addresses customer
needs.
Randy Miller,
co-owner of Randy & Bob's, plans and directs the long-term strategic direction of the organization.
Randy is responsible for the daily operation of the sales, operations, administration, and accounting functions
of the company. While direct customer contact is not one of Randy's primary activities, he is always ready to
exchange pleasantries with customers and vendors.
Nathan
is responsible for bringing all the company's assets to bear in an organized and efficient manner so that every
customer's vehicle is returned on-time and in it's pre-accident condition. In this regard, Nathan can be
likened to a grand master chess player, properly allocating resources to minimize repair time and maximize
quality.
George is focused on accurately ordering, tracking,
receiving, and distributing parts and materials per the damage appraisal. You may hear George use the
following terminology when
discussing the types of parts that are available: OEM (produced by the original vehicle manufacturer);
aftermarket (a company that replicates or modifies the design of an OEM part); and, LKQ (like kind and
quality; taken from the same model vehicle of the same approximate year).
Tammy is responsible for increasing Randy & Bob’s presence in the local collision
repair market, as well as broadening our sales in the marine repair, motorcycle refinishing, and RV
repair markets. Tammy represents Randy & Bob's at nearly all the community activities we're involved in,
so if you see Tammy around town, make sure you wave and say hello!
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knowledgeable, industrious, friendly, and team oriented. They are proud to present you
with a vehicle that is repaired to it's pre-accident condition in terms of appearance, safety, and
handling.
